Service Manager Enhance service management for both IT and business users through an intuitive self-service experience driven by AI. Addressing issues, introducing new services, and extending support to business teams is now achieved with enhanced speed and agility. Service Management Automation X Universal Discovery and Universal CMDB (SMAX) Provides a comprehensive solution that meets all your enterprise service management requirements, whether on-premises, in the cloud, or as a service. Reduce service impacts with hybrid IT asset discovery, proactive impact analysis, and service dependency mapping in your CMDB.